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The picture on the service terms and conditions page of Mango Hong Kong Cross-border E-commerce (Mango E-commerce, Hong Kong Mango Cross-border E-commerce) shows a modern reinforced concrete bridge and pillar structure extending upward, symbolizing that we provide our cooperative customers with the most stable, compliant and legally guaranteed e-commerce agency operation and logistics service base. Terms and conditions page image of Mango e-commerce (the leading Hong Kong cross-border e-commerce provider), displaying upward-extending modern concrete and steel bridge pillars, symbolizing our solid, compliant, and legally protected foundational framework for brand operations and logistics services.

Terms & Conditions

Last updated: June 12, 2026

Welcome to our website. This website is owned and operated by Mango E-Commerce Agency Agency Agency (hereinafter referred to as 'the Company', 'we', 'us', or 'Mango'). All users, clients, or visitors (hereinafter referred to as 'you' or 'user') accessing this website, receiving our consultation services, or purchasing any e-commerce agency operations, logistics, or optimization services are bound by the following Terms & Conditions (hereinafter referred to as 'these Terms').

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Please read these Terms carefully before continuing to use this website or our services. If you do not agree with any part of these Terms, please immediately discontinue accessing this website or utilizing our services.

1. Service scope complies with third-party platforms

1.1 The company provides services including but not limited to third-party logistics (3PL) warehousing fulfillment, e-commerce online store full-service operations (such as Shopify, HKTVMall, Shopee), cross-border e-commerce expansion, brand pilot (MVP verification), supply chain retail cooperation, and website SEO/GEO optimization.

1.2 For any operations involving third-party platforms (including but not limited to HKTVMall, Shopify, Shopee, Google, major AI search engines, etc.), you must be responsible for and abide by the merchant service agreements and policies of such platforms. The company only performs daily operations on behalf of its customers and is not responsible for any direct or indirect losses caused by third-party platform policy changes, account bans, penalties or system failures.

2. Disclaimer: No business results and performance guarantees

2.1 Final results are not guaranteed: You clearly understand and agree that the success or failure of e-commerce and online marketing depends on many uncontrollable market variables, including but not limited to product quality, market competition, changes in consumer preferences, platform algorithm adjustments, macroeconomic conditions, and advertising bidding fluctuations. Any estimated data, sales forecasts or strategic recommendations made by the Company during any free or paid consultation (such as 20-minute expert diagnosis), strategic planning, advertising or operation execution process do not constitute a guarantee of final sales, conversion rate (CVR), advertising return rate (ROA/ROI) or any specific business results.

2.2 No performance commitment: Any oral, written statement or statement of intention made by the company's sales team or consulting team should be regarded as an inference based on past industry experience and is by no means a legally binding guarantee of performance results. The company does not assume any guarantee responsibility for the actual performance of the customer after receiving the service.

3. Compensation exemption for successful cases and historical data

3.1 For commercial reference only: All successful cases (Case Studies), customer testimonials (Testimonials), performance growth line charts and quantitative data indicators (for example: 55% cost savings, turnover exceeding one million, ROA increased to 5 times, etc.) displayed on this website or in our promotional materials are the real historical performance records of specific customers in specific market environments and specific cooperation cycles.

3.2 Past performance does not represent future results: These successful cases are only used to illustrate the company's service capabilities and technical structure. They do not represent or imply that your brand or product will obtain the same or similar results after purchasing similar services.

3.3 Waiver of liability and compensation: The company expressly waives and exempts you from any business losses, loss of profits, investment failure, budget waste or any form of legal liability caused by you referring to, relying on or making business decisions based on the successful case information on this website. You agree to bear all operational risks arising from such reference information.

4. Limitation of Liability

4.1 To the maximum extent permitted by applicable law, in no event shall the Company, its directors, employees, agents or partners be liable for any direct, indirect, incidental, special, punitive or consequential damages arising out of:

  • Loss of profits, business interruption, damage to goodwill, loss of data or loss of inventory.

  • Force majeure delays, customs detentions or unexpected policy restrictions during the third-party logistics delivery process.

  • The third-party platform's store weight decreases or advertising traffic is interrupted due to algorithm updates and changes in advertising policies.

4.2 In any case, the total cumulative liability of the Company for all claims arising from your use or inability to use the service shall not exceed the total actual service fees you have paid to the Company for that specific service item that month.

5. Compensation clauses

You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, and employees from and against any third-party claims, lawsuits, losses, liabilities, costs, or expenses (including reasonable attorney fees) arising from your breach of these Terms, violation of third-party marketplace policies, infringement of intellectual property rights, or product quality and food safety issues.

6. Intellectual Property Rights

All content published on this website, including but not limited to text, structure, success story narratives, charts, logos, core service matrix descriptions, UI designs and self-developed technical descriptions, are the property of [Mango E-Commerce Agency / Full Company Name] or its content suppliers, and are protected by Hong Kong and international intellectual property laws. Any form of copying, scraping, modification or commercial reproduction without the express written authorization of the Company is strictly prohibited.

7. Right to modify terms and conditions

The Company reserves the right to modify, update or replace any part of these Terms at any time. We will update the "Last Updated Date" at the top of the Terms. The revised terms will be effective immediately upon posting. Your continued access to this website or use of our services after the changes are posted will be deemed to have accepted the modifications.

8. Governing Law and Dispute Resolution

The establishment, effectiveness, performance, interpretation and dispute resolution of these Terms shall be governed by and interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China (Hong Kong SAR). For any disputes, claims or disputes arising from these Terms or the Company's services, both parties shall first seek to resolve them through friendly negotiation; if the negotiation fails, they shall be submitted to a court of competent jurisdiction in Hong Kong for litigation.

9. Contact information

If you have any questions about these terms and conditions of service, please contact us through the following official channels:

  • Company Name: Mango E-Commerce Agency 

  • Official email: info@mangoecommerce.co

  • Office address: Room 1211, Fu Hong Industrial Building, Hok Yuen Street East, Hung Hom, Hong Kong

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