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Privacy Policy

Last updated: June 16, 2026

This Privacy Policy explains how Mango E-Commerce Agency (hereinafter referred to as 'the Company', 'we', 'us', or 'Mango') collects, uses, discloses, transfers, and stores your personal data. By browsing our official website, filling out contact forms, booking expert consultations, subscribing to newsletters, or utilizing our e-commerce agency and logistics services, you consent to the data processing practices described in this Privacy Policy.

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We commit to strictly complying with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region, and actively align with Personal Data Protection Act (PDPA) standards in cross-border regional markets including Thailand, Malaysia, and Singapore.

1. Types of personal data we collect

Depending on how you interact with the Site or our Company, we may collect the following types of information:

  • Identity and Contact Information: Name, company name, position, email address, contact number, WhatsApp number, WeChat ID or business registration information.

  • Business and operational intention information: Information you submit through the contact form or consultation appointment form, including the industry your brand belongs to, current e-commerce business pain points, expected overseas target markets or specific logistics needs.

  • Technical and browsing data: includes your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, pages visited, time spent and click behavior data on this website.

  • Subscription and marketing preferences: Preferences you record when subscribing to our e-commerce newsletters, e-newsletters or obtaining industry white papers.

2. Purpose and use of personal information collected

We use the personal data we collect for the following legitimate, specific business purposes:

  • Respond to business inquiries: Handle the inquiries you submit through the website form and arrange a 20-minute free expert e-commerce diagnostic service for you.

  • Fulfill contractual obligations: Provide e-commerce agency operations, online store construction optimization, supply chain docking and third-party logistics (3PL) fulfillment services for contracted customers.

  • Delivery of marketing and industry communications: With your explicit consent, we will send you the latest Asian e-commerce trends, logistics optimization strategies, market test reports and Mango’s exclusive promotional information.

  • Website Optimization and Big Data Analysis: Analyze users' browsing behavior to improve the UI/UX design, system performance of this website, and optimize our visibility on search engines and AI platforms (SEO/GEO).

3. Retention period of personal data

3.1 We will only retain your personal data for the period necessary to achieve the purposes stated in this Privacy Policy.

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3.2 All personal data collected as a result of business consultation or form submission will usually be deleted or anonymized within 5 years after the end of the consultation or the termination of the potential business relationship.

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3.3 If necessary to fulfill legal obligations, resolve commercial disputes or execute service agreements, we will continue to retain necessary information records during the relevant legal prosecution period.

4. Data sharing, disclosure and third-party service providers

The Company will not sell, rent or trade your personal information to any third party. However, we may share necessary information with trusted partners who assist us in our operations under the following circumstances:

  • Technology and data platform partners: For example, technology cooperation platforms (such as SYNET data platform) that assist the company in performing technical optimization, website structure improvement, and AI semantic recommendation optimization.

  • E-commerce and logistics fulfillment partners: In order to execute your cross-border shipping orders, we may need to provide necessary delivery information to Mango's self-operated or cooperative third-party logistics (3PL) carriers, customs clearance agencies or delivery teams.

  • Law Enforcement and Legal Compliance Agencies: We will disclose the necessary information in accordance with the law when the Hong Kong Special Administrative Region or other jurisdictional laws, court orders or government agencies make legal compulsory requests.

5. Cross-Border Data Transfer

Since Mango has a regional e-commerce and logistics network, your personal information may be transferred to, or stored in countries or regions outside the Hong Kong Special Administrative Region (including Thailand, Malaysia and Singapore). These countries may have different standards of data protection laws than Hong Kong.

We will take all reasonable and necessary security protection measures to ensure that no matter where your personal data is transferred, it will receive the same security protection and privacy protection as stipulated in this privacy policy.

6. Data security measures

We use industry-standard physical, technical and administrative security measures to protect your personal information from unauthorized access, modification, disclosure, misuse or accidental loss. This website has deployed Secure Sockets Layer (SSL) encryption technology. However, please note that no data transmission over the Internet or electronic storage system can be guaranteed to be 100% secure.

7. Your legal rights

In accordance with relevant privacy laws, you have the following rights with respect to your personal data:

  • Right of Inspection and Access: To inquire whether we hold your personal data and to request a copy of that data.

  • Right to rectification: You have the right to ask us to make rectifications when you discover that the personal data we hold is inaccurate, incomplete or out of date.

  • Right to erasure (right to be forgotten): Under certain legal conditions, require us to delete or destroy your personal data.

  • Right to withdraw consent: You can withdraw your previous authorization to receive marketing information at any time by clicking the "Unsubscribe" link at the bottom of the email, or by contacting us directly.

To exercise any of the above rights, please contact us via the contact email listed below this policy.

8. Use of Cookies and Tracking Technologies

This website uses cookies, web beacons and similar tracking technologies to record your browsing preferences, optimize website functions, and provide you with more relevant content. You can choose to reject all or some cookies in your browser settings, but this may cause some of the advanced interactive features of this website to not function properly.

9. Modifications to this Privacy Policy

The Company reserves the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page and the "Last updated date" at the top of the Terms will be updated. The revised Privacy Policy will be effective immediately upon posting. It is recommended that you visit this page regularly to obtain the latest information on how we protect your privacy.

10. Contact Us

If you have any questions or complaints about this Privacy Policy, the processing of your personal data, or if you wish to exercise your privacy rights, please contact our Personal Data Privacy Officer through the following official channels:

  • Company Name: Mango E-Commerce Agency

  • Privacy Officer Email: privacy@mangoecommerce.co

  • Official website address: www.mangoecommerce.co

  • Headquarters contact address: Room 1211, Fu Hong Industrial Building, Hok Yuen Street East, Hung Hom, Hong Kong

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